Please view all Terms and Conditions on your invoice as different lodges have different Terms and Conditions. Should there not be any Terms and Conditions and Cancellation Policies on your invoice, please follow the below Terms and Conditions:
1. Cancellations and Changes:
Should the Guest cancel or request to change the booking for whatsoever reason the client will forfeit all bookings fees and/or commissions related to the booking.
We Love Kruger reserves the right to hold the client responsible for any costs and charges that may have been incurred by We Love Kruger prior to having been notified of cancellation of the booking.
In the event of client cancellation or a request of change within a reasonable timeframe, We Love Kruger will assist the client to get a refund and/or a replacement guest for the Timeshare Unit/Lodge/Accommodation.
The outcome of the refund can’t be guaranteed and will only be done as a gesture of goodwill. The client will however be responsible for the payment of all charges, whatever kind, imposed by the Lodge and/or We Love Kruger. Fares will be re-quoted at the time of amendment.
All service providers, i.e Timeshare Unit Owners/Lodges/Accommodation Providers reserve the right to make schedule and or service changes and in such an event We Love Kruger undertakes to advise the client thereof as soon as reasonably possible.
Should any travel component be confirmed by We Love Kruger and this component be cancelled for whatsoever reason, then in such instances We Love Kruger can accept no liability for the cancellation thereof.
We Love Kruger will in such instances afford the client assistance in receiving alternative services and/or compensation for changes and/or cancellations but can make no guarantee that this will be provided.
Resorts, Holiday Homes and Hotels undergo renovations from time to time and usually take all possible steps to inform and limit disruption to their guests. We Love Kruger will not entertain complaints or requests for refunds if a resort, holiday home or hotel is carrying out renovations whilst guests are resident.
If We Love Kruger is specifically advised of renovation work, it may provide the client with the relevant dates. It is acknowledged that We Love Kruger is not always notified by resorts, holiday home and hotel operators.
Subject to statutory constraints or compliance with an order of court, We Love Kruger undertakes to deal with all client information of a personal nature on a strictly confidential basis.
Clients must ensure that all facilities offered are able to cater for any requirements from a medical / disability point of view and to make direct arrangements with the resort or the service provider concerned in order to cater for the needs of the client.
5. Check in / Check out:
Check in and Check out times will be stipulated on your guest certificate and must be followed as per resort rules and regulations. If you arrive later than 7pm you may not be able to access your property and will have to make alternative accommodation arrangements until the following day. The client is responsible for any resulting cost.
It is imperative that you contact the keyholder or We Love Kruger consultant at least 24 hours beforehand to make alternative arrangements.
A Refundable Key/Damages Deposit may be charged by the resort.
On departure, clients are expected to remove all their personal items including all foodstuffs, empty fridges/freezers, empty all bins, empty dishwasher and filter, flush toilets. If no final cleaning is included then clients are expected to wash up and put away all used kitchen equipment, return all items to their original positions, wipe surfaces, sweep floors and dispose of all household rubbish at the designated disposal point.
The property must be left as clean as you would expect to find it. Failure to do so will incur costs to you. You must leave enough time at the end of your stay for the owner/keyholder to conduct an inspection of the property in your presence. If you do not allow this and any damage, breakages, losses, etc. are found after your departure it will be presumed that these have been caused by you and you will be charged.
6. Limitation and Liability
We Love Kruger shall not be liable for any loss, damage, injury (including death), accident, delay, loss of or damage to property or any other irregularity, howsoever arising suffered by a client or any other person making use of the services offered by We Love Kruger , inclusive of consequential or incidental loss or damage or claims that may arise from acts or omissions of suppliers.
The contract in use by such suppliers (which is often constituted by the ticket issued), shall constitute the sole contract between the supplier and the client and any right of recourse the client may have, will be solely against the supplier.
Notwithstanding any other provision to the contrary herein contained, the maximum liability of We Love Kruger by way of damages or other forms of compensation which may be awarded by any court of law or on arbitration will be limited to the total cost of the holiday or travel package that is payable by the client.
7. Resort “Rules and Regulations” and “Terms and Conditions”
Each Resort have their own Rules and Regulations alongside Terms and Conditions which will be stated on your Guest Certificate and must be followed religiously. You are recommended to have personal insurance that covers you for accidental damage and personal liability. You may be required to check and sign an inventory on your arrival at the property.
If at this time you discover that anything is missing or damaged then this must be reported to the owner/keyholder/managing agent immediately, otherwise it will be presumed that the damage/loss was caused by yourselves and a charge will be made. Resorts may charge you for Electricity and it will be stipulated on your Guest Certificate. In the event of any damage, breakages, losses, additional cleaning or other costs including supplements for any additional guests not previously notified to us, charges may be made by the owner/keyholder on site or by ourselves.
We Love Kruger and the Owner reserve the right to pursue you for any costs relating to a property left excessively dirty, and any breakages or damage to the material structure of the property.
Most bookings will be subject to a refundable security deposit charge and/or breakage deposit. All details are provided on your guest certificate.. This security deposit charge provides cover for the cost of any minor damage and/or breakages caused by you in, at or to the property and is payable to us or to the owner/keyholder prior to arrival as specified on the travel documents.
If the security/breakage deposit charge is not sufficient to cover the cost of any breakages and/or damage caused, you will be responsible for full payment of
any additional charges, costs and/or losses incurred on request. If you have not caused any damage and/or breakages as described above, the security deposit will be returned to you in full within 4 weeks of your return.
Should there be any discrepancies relating to breakages/damages to the property, you the guest will need to deal directly with the Owner/ Managing Agent of the property. We Love Kruger will not get involved in any disputes regarding these security/breakage charges. We Love Kruger act as an agent in facilitating the booking and finding clients suitable accommodation and are in no way responsible for resolving security/breakage deposit disputes.
8. Product Information
Product information is based on information collected from accommodation providers and suppliers worldwide. Reasonable care has been taken to ensure that the content is correct but it is subject to amendment at any time without notice. All content is published in good faith.
The client acknowledges that We Love Kruger is not in a position to verify the accuracy of all information provided by suppliers. The client accepts all risks associated with information provided to We Love Kruger that may be inaccurate.
There are widely varying standards in different resorts in terms of electrical fittings, plumbing, ventilation, decoration and building requirements. Some properties have septic tanks and not mains sewerage, and occasionally an odour may be noticeable. Houses sometimes have steep and open staircases and some do not have banisters. It is possible for there to be bare electrical wires and sometimes lights do not have lampshades. Furniture may be older, the décor may not be to your taste and mattresses may not be as comfortable as your own.
If your property is particularly old or rustic be prepared for possible patches of damp or cracks in the plaster. The monitoring, enforcement and compliance with such regulations and standards is the responsibility of the specific authorities and the supplier of the services concerned.
9. Force Majeure
We Love Kruger will not, in any manner, be liable where the performance of obligations is prevented or affected as a result of “force majeure”. In these Booking Conditions, “force majeure” means any events outside We Love Kruger ’s control that include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events.
This document together with We Love Kruger ’s invoice / receipt / itinerary constitutes the sole record of the agreement between the parties. No party shall be bound by any representation, warranty, and promise of the like not recorded herein. The client acknowledges that he/she has not relied on any matter or thing stated on behalf of We Love Kruger or otherwise that is not included herein. All costs and disbursements, including legal costs (on attorney and client scale) incurred by We Love Kruger in recovering any damages and payments due by the client shall be for the client’s account. This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa.
We Love Kruger does not provide a guarantee on bookings. The management of available inventory is the sole responsibility of the accommodation supplier (property). Should it be the case that a property cannot accommodate a booking, it is the responsibility of the property to find alternative accommodation for the guest. In such a case We Love Kruger will assist where possible.
12. Cancellation Policies of Property Owners
The cancellation policies of the individual properties must be adhered to. In addition, the cancellation policy is displayed during the booking process. All cancellations by the client need to be made directly with the property, in writing so that a record of the cancellation exists