Terms and Conditions

Last updated: March 2026

1. Booking & Payment

A 50% deposit is required to confirm your booking.
The balance is due 30 days before arrival.
Payments are made via EFT. Banking details will be provided upon booking confirmation.
Bookings are only confirmed once the deposit has been received.

2. Cancellation Policy

Cancellations more than 60 days before arrival: Full refund minus admin fee.
Cancellations 30-60 days before arrival: 50% refund.
Cancellations less than 30 days before arrival: No refund.
Individual lodge cancellation policies may differ — check your booking confirmation.

3. Check-in & Check-out

Standard check-in time: 14:00 (2:00 PM)
Standard check-out time: 10:00 (10:00 AM)
Times may vary by lodge. Please refer to your booking confirmation.

4. Guest Registration & Gate Access

All guests must complete the gate access registration form before arrival.
ID numbers and vehicle registration details are required for Mjejane Game Reserve security.
The indemnity form must be signed by the lead guest.

5. Breakage Deposit

A refundable breakage deposit is required for most lodges.
The deposit amount varies by property and will be communicated at the time of booking.
The deposit is refunded within 7 days after checkout, less any deductions for damages.

6. House Rules

Maximum guest numbers must be strictly adhered to.
No parties or excessive noise.
No pets unless specifically stated as pet-friendly.
Guests are responsible for keeping the property clean and tidy.
No open fires outside of designated braai areas.

7. Liability

We Love Kruger acts as a booking agent and is not liable for any loss, damage, injury, or death occurring during your stay.
Guests enter the Mjejane Game Reserve and Kruger National Park at their own risk.
Wildlife is present and unpredictable. Guests must follow all safety guidelines.

8. Contact

For any questions regarding these terms, please contact us at res@welovekruger.com.