We Love Kruger

Terms and Conditions

Last updated: July 2026

1. Booking & Payment

  • A 50% deposit is required to confirm your booking.
  • The balance is due 30 days before arrival.
  • Payments are made via EFT. Banking details will be provided upon booking confirmation.
  • Bookings are only confirmed once the deposit has been received.

2. Cancellation Policy

Mjejane Bush Camp bookings:

  • Cancellations more than 60 days before arrival: Full refund minus admin fee.
  • Cancellations 30-60 days before arrival: 50% refund.
  • Cancellations less than 30 days before arrival: No refund.

Private lodge and villa bookings: the cancellation terms set out on your booking confirmation apply.

3. Check-in & Check-out

  • Standard check-in time: 14:00 (2:00 PM)
  • Standard check-out time: 10:00 (10:00 AM)
  • Times may vary by lodge. Please refer to your booking confirmation.

4. Guest Registration & Gate Access

  • All guests must complete the gate access registration form before arrival.
  • ID numbers and vehicle registration details are required for Mjejane Game Reserve security.
  • The indemnity form must be signed by the lead guest.

5. Breakage Deposit

  • A refundable breakage deposit is required for most lodges.
  • The deposit amount varies by property and will be communicated at the time of booking.
  • The deposit is refunded within 7 days after checkout, less any deductions for damages.
  • Any fines or penalties imposed by Mjejane Game Reserve or its security personnel as a result of guest conduct during the stay — including exceeding speed limits or reckless driving — are invoiced to the lodge and constitute damages. Such amounts will be deducted from the breakage deposit; any amount exceeding the deposit remains payable by the guest on demand.

6. House Rules

  • Maximum guest numbers must be strictly adhered to.
  • No parties or excessive noise.
  • No pets unless specifically stated as pet-friendly.
  • Guests are responsible for keeping the property clean and tidy.
  • No open fires outside of designated braai areas.
  • All Mjejane Game Reserve rules apply, including posted speed limits. Fines issued by the reserve for guest conduct are for the guest's account (see Breakage Deposit above).

7. Liability

  • We Love Kruger acts as a booking agent and is not liable for any loss, damage, injury, or death occurring during your stay.
  • Guests enter the Mjejane Game Reserve and Kruger National Park at their own risk.
  • Wildlife is present and unpredictable. Guests must follow all safety guidelines.

8. Contact

For any questions regarding these terms, please contact us at res@welovekruger.com.